Refund policy

Each ASARI piece is made-to-order and crafted specifically for you once your order is placed.

For this reason, we do not offer refunds. However, we are pleased to offer size exchanges or store credit under the conditions outlined below.

Please review carefully before completing your purchase.

Refund Policy

All sales are final.

Due to our made-to-order production model, we do not provide refunds for:

• Change of mind

• Sizing preference

• Delivery delays caused by courier or customs

• Refused shipments

Orders cannot be canceled once production has begun.

Size Exchanges

We allow size exchanges only.

To request an exchange:

• Contact us within 48 hours of delivery

• The item must be unworn, unaltered, and in original condition

• All original packaging must be included

Once approved:

• The customer is responsible for return shipping costs

• Any customs duties or import fees related to the return are the customer’s responsibility

• The replacement item will enter a new production cycle

ASARI reserves the right to refuse exchanges that do not meet these conditions.

Store Credit

If you prefer not to exchange for a different size, we may issue store credit instead.

Store credit:

• Is issued once the returned item is received and inspected

• Is valid for 12 months

• Can be used toward any future ASARI purchase

• Is non-transferable and non-refundable

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at: hello@asari.it

Include your order number and clear photographs.
If confirmed, we will provide an appropriate resolution.

Customs & Refused Shipments

Refusal to pay customs duties, VAT, or import taxes does not qualify for a refund, exchange, or store credit.

If a shipment is refused or returned due to:

• Unpaid customs fees

• Incorrect address

• Customer unavailability

The order remains non-refundable and may not qualify for exchange or store credit.