FAQs

Orders

When will my order ship?

Orders are typically processed within 1–3 business days unless otherwise stated. During collection launches, promotional periods, or high-demand drops, processing times may be slightly extended.

Do you ship internationally?

Yes. ASARI ships worldwide using trusted international carriers.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.

Can I modify or cancel my order?

If your order has not yet entered production or shipment preparation, we may be able to modify or cancel it. Please contact our team as soon as possible after placing your order.

Products & Sizing

How do your sizes fit?

Our pieces generally fit true to size unless otherwise noted on the product page. For additional guidance, please refer to our size chart or contact our customer care team.

Are your products limited edition?

Many ASARI styles are produced in limited quantities to maintain exclusivity and support our quality-focused production philosophy.

Will sold out items restock?

Select styles may restock depending on demand and fabric availability, while others may remain exclusive to a specific collection.

Shipping

Which shipping carriers do you use?

We primarily ship with trusted international carriers such as DHL and FedEx depending on the destination country.

How long does international delivery take?

Delivery times vary by region, but most international shipments arrive within approximately 1–5 business days after dispatch.

Are duties and taxes included?

Duties and taxes may vary depending on the destination country and local import regulations. Additional charges may apply upon delivery.

Returns & Exchanges

Do you accept returns?

Please refer to our Returns & Exchanges policy page for full details regarding eligibility, timelines, and conditions.

Can I exchange my item for another size?

Size exchanges may be possible depending on stock availability and the condition of the returned item.

Are sale items eligible for return?

Sale or discounted items may not be eligible for return or exchange unless stated otherwise.

Wholesale

Do you offer wholesale partnerships?

Yes. We work with selected retailers, boutiques, and international partners worldwide.

How can I apply for a wholesale account?

Please visit our Wholesale page or contact hello@asari.it with your store information and buying inquiry.

Contact

How can I reach customer service?

You can contact our team through the contact form on our website or via email at hello@asari.it.

What are your customer service hours?

Our team responds during standard business hours, Monday through Friday.